RETURNS AND EXCHANGES
RETURN AND EXCHANGE POLICY
All items purchased online can be processed for return or exchange within 20 days after receiving the shipping email only if the item is defective, we will inspect first if the defect is applicable for a return or exchange. It must also be in its original packaging with complete freebies inside. International orders are not available for return or exchange, only refund for the item–not including the shipping costs.
RETURN WRONG ITEM BY MAIL
Return is applicable only if you received duplicate orders or if we asked for the defective item to be returned. The item for return will be picked up via GoGo Express booked by us or the customer. Please message us for the arrangements.
EXCHANGE OF WRONG ITEM
The correct item will be shipped to you without additional charges. The item for return will be picked up via GoGo Express booked by us or the customer.
We can only process refunds if we failed to ship your items or if the item in your order is out of stock. For refunds, we will only transfer the amount via GCash and BDO.